Privacy Policy for GreenSpoke Ventures
GreenSpoke Ventures ("we", "our", or "us") is committed to protecting the privacy of our clients, website visitors, and all individuals who interact with our services. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, book our services, or engage with our online platform.
Information We Collect
We collect various types of information in connection with the services we provide, which include guided cycling tours, bike rental and repair, eco-friendly travel planning, cycling gear retail, custom route mapping, and corporate team-building cycling events.
- Personal Information You Provide: This includes information you provide when you book a tour, rent a bike, make a purchase, sign up for a newsletter, or contact us directly. This data may include your name, contact details (email address, phone number), billing and shipping address, payment information, height and other physical attributes relevant for bike fitting, dietary restrictions (for tours including meals), and emergency contact information.
- Information from Your Use of Our Website: We automatically collect certain information when you visit or use our online platform, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the time and date of your visit. This data helps us understand how users interact with our site and improve our services.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.
How We Use Your Information
We use the information we collect for various purposes to provide and improve our services:
- Service Provision: To process your bookings, rentals, and purchases, manage your accounts, and provide the services you have requested, including tour arrangements and bike fitting.
- Communication: To communicate with you about your bookings, provide updates, respond to your inquiries, and send you important service-related notices.
- Marketing and Promotions: To send you marketing communications about our products, services, and special offers that may be of interest to you, where you have provided consent or where permissible under applicable law. You can opt-out of these communications at any time.
- Website Improvement: To monitor and analyze trends, usage, and activities in connection with our website and services, and for marketing or advertising purposes, to enhance user experience and functionality.
- Safety and Security: To protect the security and integrity of our services, prevent fraud, and ensure the safety of our participants during tours and events.
- Legal Compliance: To comply with applicable legal obligations, resolve disputes, and enforce our agreements.
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties for their marketing purposes without your explicit consent. We may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, analytics providers, IT services). These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets. We will notify you if such a transfer occurs and your information becomes subject to a different privacy policy.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use secure servers and encryption where appropriate to safeguard your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Data Protection Rights (GDPR)
As a company based in Ireland, we comply with the General Data Protection Regulation (GDPR). Depending on your location and applicable law, you may have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise your data protection rights, please contact us:
GreenSpoke Ventures
2847 Hazelwood Road
Suite 3A
Galway, Connacht
H91 T8F2
Ireland